Kofikrom Pharmacy Limited will not accept any returns of any products of which the packaging has been removed, opened or tampered with, and products of a personal nature due to hygiene and sanitary considerations.
Proof of purchase, proof of identification and all packaging must be provided with all returns.
1. Dissatisfied with your purchase?
We do not guarantee that you will be automatically credited/refunded. The decision to credit/refund is solely at the discretion of the manager of the branch where you return the product (or online team), the original till slip has been handed in and they have inspected the condition of the item returned.
We shall have the discretion to refund you by any appropriate means including cash, a gift card (electronic or otherwise) or by crediting the applicable card.
Certain products may carry a manufacturer warranty in addition to our returns policy and/or consumer law.
We make no representations whatsoever and give no guarantees against latent or patent defects in respect of the products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.
2. Handling of products
The products supplied by Kofikrom Pharmacy shall be suitable only for the purpose for which they were designed and intended, and you shall ensure that the products are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner and where applicable, in a manner consistent with the instructions given by us.
We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the products.
No action or claim of whatever nature shall lie against Kofikrom Pharmacy Limited arising out of or in connection with any defects in, or unsuitability of any products.