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FREQUENTLY ASKED QUESTIONS

For your convenience, download the Dis-Chem App and place your order to get your Dis-Chem favourites delivered to your door or workplace. For your convenience, DeliverD delivers 7 days a week.

For same-day delivery, place your orders before 4:30pm. Orders placed after 4:30pm will be delivered the next day.

Customer Care: A dedicated DeliverD customer support line is available to resolve all Dis-Chem DeliverD queries. Call us on: 0861 510 511.

Operating hours: Monday to Saturday 9am-4:30pm, Sunday and Public Holidays 9am-1pm. Please note that trading times may differ on some Public Holidays and there will be no trading on Christmas Day and New Year’s Day.

Deliveries take place within 10km of selected Dis-Chem stores for a nominal flat rate fee.

Shoppers can currently earn but cannot spend Benefit Rewards on DeliverD.

For chronic medication deliveries please order your medication using Pack My Meds: https://www.dischem.co.za/pack-my-meds or go to: https://www.dischem.co.za/my-services/dispensary for additional methods.

Please provide feedback of your experience, so that we can improve the service we offer: Email: careline@dischem.co.za or https://www.dischem.co.za/contact-us

Website details
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is owned and operated by Dis-Chem Pharmacies Ltd (“Dis-Chem”), a company registered in the Republic of South Africa under company registration number 2005/009766/06, which has its head office at 23 Stag Road, Glen Austin Ext 3, Halfway House.

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Dis-Chem stores. By using our website or by shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
We may periodically update or change the Terms without giving you prior notice. You should check them regularly, as your continued use of our website or by shopping in our stores, you accept to be bound by any updated or revised Terms.

Applicable law
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is This agreement is governed by the laws of the Republic of South Africa.

Important Notice

    • These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    • These Terms contain provisions that appear in similar text and style to this clause and which:
      • May limit the risk or liability of Dis-Chem or a third party; and/or
      • May create risk or liability for the user; and/or
      • May compel the user to indemnify Dis-Chem or a third party; and/or
      • Serve as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these provisions because they are important and should be carefully noted.
  • Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Dis-Chem in terms of the CPA.

Website details
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is owned and operated by Dis-Chem Pharmacies Ltd (“Dis-Chem”), a company registered in the Republic of South Africa under company registration number 2005/009766/06, which has its head office at 23 Stag Road, Glen Austin Ext 3, Halfway House.

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Dis-Chem stores. By using our website or by shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
We may periodically update or change the Terms without giving you prior notice. You should check them regularly, as your continued use of our website or by shopping in our stores, you accept to be bound by any updated or revised Terms.

Applicable law
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is This agreement is governed by the laws of the Republic of South Africa.

Important Notice

    • These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    • These Terms contain provisions that appear in similar text and style to this clause and which:
      • May limit the risk or liability of Dis-Chem or a third party; and/or
      • May create risk or liability for the user; and/or
      • May compel the user to indemnify Dis-Chem or a third party; and/or
      • Serve as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these provisions because they are important and should be carefully noted.
  • Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Dis-Chem in terms of the CPA.

Website details
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is owned and operated by Dis-Chem Pharmacies Ltd (“Dis-Chem”), a company registered in the Republic of South Africa under company registration number 2005/009766/06, which has its head office at 23 Stag Road, Glen Austin Ext 3, Halfway House.

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Dis-Chem stores. By using our website or by shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
We may periodically update or change the Terms without giving you prior notice. You should check them regularly, as your continued use of our website or by shopping in our stores, you accept to be bound by any updated or revised Terms.

Applicable law
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is This agreement is governed by the laws of the Republic of South Africa.

Important Notice

    • These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    • These Terms contain provisions that appear in similar text and style to this clause and which:
      • May limit the risk or liability of Dis-Chem or a third party; and/or
      • May create risk or liability for the user; and/or
      • May compel the user to indemnify Dis-Chem or a third party; and/or
      • Serve as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these provisions because they are important and should be carefully noted.
  • Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Dis-Chem in terms of the CPA.

Website details
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is owned and operated by Dis-Chem Pharmacies Ltd (“Dis-Chem”), a company registered in the Republic of South Africa under company registration number 2005/009766/06, which has its head office at 23 Stag Road, Glen Austin Ext 3, Halfway House.

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Dis-Chem stores. By using our website or by shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
We may periodically update or change the Terms without giving you prior notice. You should check them regularly, as your continued use of our website or by shopping in our stores, you accept to be bound by any updated or revised Terms.

Applicable law
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is This agreement is governed by the laws of the Republic of South Africa.

Important Notice

    • These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    • These Terms contain provisions that appear in similar text and style to this clause and which:
      • May limit the risk or liability of Dis-Chem or a third party; and/or
      • May create risk or liability for the user; and/or
      • May compel the user to indemnify Dis-Chem or a third party; and/or
      • Serve as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these provisions because they are important and should be carefully noted.
  • Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Dis-Chem in terms of the CPA.

Website details
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is owned and operated by Dis-Chem Pharmacies Ltd (“Dis-Chem”), a company registered in the Republic of South Africa under company registration number 2005/009766/06, which has its head office at 23 Stag Road, Glen Austin Ext 3, Halfway House.

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Dis-Chem stores. By using our website or by shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
We may periodically update or change the Terms without giving you prior notice. You should check them regularly, as your continued use of our website or by shopping in our stores, you accept to be bound by any updated or revised Terms.

Applicable law
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is This agreement is governed by the laws of the Republic of South Africa.

Important Notice

    • These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
    • These Terms contain provisions that appear in similar text and style to this clause and which:
      • May limit the risk or liability of Dis-Chem or a third party; and/or
      • May create risk or liability for the user; and/or
      • May compel the user to indemnify Dis-Chem or a third party; and/or
      • Serve as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these provisions because they are important and should be carefully noted.
  • Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Dis-Chem in terms of the CPA.
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